Refund & Return Policy

Draft v1 — 2026-07-28 — [BRAND] token, counsel review pending

We want you happy with your [BRAND] order. Here is exactly how returns, refunds, and replacements work.

30-Day Returns (Unopened Items)

You may return any unopened item within 30 days of delivery for a full refund of the product price.

• Items must be in their original, sealed packaging.
• Email support@[BRAND-DOMAIN] with your order number to start a return. We respond within 1 business day with a return authorization and the return address.
• Original shipping charges are non-refundable. Return shipping is paid by the customer unless the return is due to our error.
• Refunds are issued to the original payment method within 5 business days of our receiving and inspecting the return.

Hygiene Exception — Opened Packs

Cones and tips are single-use smoking accessories that touch the mouth. For hygiene and safety reasons, we cannot accept returns of opened packs or tubes. Once the seal is broken, the item is not eligible for return or refund — with one exception: defects, covered below.

Defective or Damaged Items

If your order arrives damaged, or a product is defective (for example, a tip that fails to glow after proper light charging, crushed cones, or a damaged tube), we will make it right:

• Email support@[BRAND-DOMAIN] within 30 days of delivery with your order number and a photo of the issue.
• We will ship a free replacement of the affected item. If a replacement is not available, we will refund the item in full.
• Defective items do not need to be returned unless we specifically request it; we may ask for the item back to improve quality control, at our shipping expense.

Wrong Item Received

If we shipped the wrong item, we will send the correct one at no cost and provide a prepaid label for the incorrect item. No questions, no hassle.

Order Cancellations

Orders can be cancelled for a full refund any time before they ship. Once a tracking number has been issued, the order cannot be cancelled, but you may return it under the 30-day policy above.

Questions

Email support@[BRAND-DOMAIN] or call [SUPPORT_PHONE]. We respond within 1 business day.

For legal use only. 21+.